How Our Policy Applies To Your Wallet
Our legal terms apply the moment you open an account and link a payment method — whether that's Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX online banking through Maybank2u. These terms set out how we match the name on your e-wallet to the name
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on your account, why that match matters for withdrawal approval, and what happens if the details don't line up. Because access depends on local law, eligibility to register or fund an account varies by where you're connecting from, and we apply that condition before any deposit
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or game session is confirmed — including sessions in Live Blackjack, Live VIP Tables or the Super League Sportsbook. Our policy also covers how long we hold transaction records for account verification, how disputes over a Boost or GrabPay transfer are reviewed, and what documentation we
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may request if a withdrawal needs a second check. We don't publish fixed processing windows because every verification case differs; instead we describe the steps involved so you know what to expect before submitting a request. Players in Melaka and across Malaysia see the same terms
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applied consistently, with payment-specific clauses sitting alongside the general account rules. If a clause changes, we keep the update visible on this page rather than burying it elsewhere, so returning players always know which version of the policy governs their account.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.