Reference

How arai66 Looks After Your Personal Information

When you open an account with us — whether you fund it through Touch 'n Go eWallet, Boost, or GrabPay — your personal data travels with a clear purpose.

Data collected only for account and payment purposesTouch 'n Go eWallet, Boost, GrabPay transaction data handled separatelyYou can request access or deletion at any timeNo data sold to third-party marketersPolicy applies to all sessions, mobile and desktop

Explore the Lobby Read FAQ

What We Collect and Why We Hold It

arai66 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect the details you submit — your name, contact information, and the payment method you choose to fund your account. If you deposit through Touch 'n Go eWallet or Boost, we record the transaction reference and amount; if you use

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GrabPay or FPX, the same applies. We do not store full wallet credentials or banking PINs — those are handled entirely by the payment provider's own system. We also collect device and session data: the type of device you use, your browser session identifiers, and the
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pages you visit. This helps us keep your account secure and detect unusual activity. Cookies help us remember your language and region settings so the platform loads correctly the next time you return. Your data is held on servers with access controls that limit who inside
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our team can read or modify it. We retain your account data for as long as your account remains active and for a period after closure as required by applicable law. Where local law in Malaysia permits access to the platform, these terms apply in full.
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If you believe any data we hold about you is incorrect, you have the right to request a correction — see the contact section below for how to reach us.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Any question about your data — whether you want to see what we hold, ask for a correction, or request deletion — goes directly to our support team. We handle privacy requests through the same channels you use for account help, so you do not need a separate form. Players in Melaka and across Malaysia can reach us the same way.

Live Chat Start a live chat session from any page on the platform. Describe your privacy request and our team will pull up your account details to assist.

Email Support Send your privacy query to our support email address, found in your account dashboard. Include your registered name and the nature of your data request.

Account Help Centre Log in, go to your account settings, and open the Help section. From there you can submit a data access or correction request tied directly to your account record.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Handling your data responsibly is not a checkbox exercise for us — it shapes how we build every part of the account flow. From the moment you verify your identity to the moment you withdraw your winnings, the data involved is handled with clear access rules and retention limits. Here is what that looks like in practice across four areas.

Account Security

Your account is protected by a login verification step — any new device or location triggers an additional confirmation check before access is granted, reducing the risk of unauthorised entry.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your region settings. We do not use third-party advertising cookies to track your activity outside the platform.

Data Retention

Active account data is kept for as long as your account is open. After closure, we retain records only as long as applicable law requires, then delete or anonymise them.

Who Can Access Your Data

Access to your personal data inside our team is role-based. Only staff with a direct need — account verification, payment processing, support — can view your information, and those actions are logged.

What Malaysia Players Ask About This Policy

These are the questions we hear most often from people who want to understand exactly how their data is handled. If your question is not here, our live chat team can walk you through the specifics.

We collect your name, email address, phone number, and the payment method you register — such as Touch 'n Go eWallet, Boost, or GrabPay. We also record your device type and session identifiers for security purposes.

We share data only with payment processors needed to complete your transactions — for example, the Boost or GrabPay network. We do not sell your data to marketers or unrelated third parties.

Yes. Submit a data access request through live chat or the email address in your account dashboard. We will confirm what information we hold and provide it in a readable format within a reasonable timeframe.

Contact our support team via live chat or email and request account deletion. We will remove your data subject to any retention period required by applicable law in Malaysia.

We store transaction references and amounts for account records. Full wallet credentials and PINs are never stored by us — those stay entirely within the respective payment provider's secure environment.

Access to the platform depends on local law and is available where local law permits. Where access is permitted in Malaysia, this policy applies in full to your account and all associated data.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Accountarai66 Login Apparai66 App

How arai66 Looks After Your Personal Information

How to Contact Us About Your Data

How We Protect and Manage Your Account Data

Account Security

Cookie Use

Data Retention

Who Can Access Your Data

What Malaysia Players Ask About This Policy

01 What personal information does arai66 collect when I register?

02 Does arai66 share my data with third parties?

03 Can I request a copy of the data arai66 holds about me?

04 How do I ask arai66 to delete my account data?

05 Are my Touch 'n Go eWallet or Boost transaction details stored on arai66?

06 Does this Privacy Policy apply differently depending on where I access the platform?

Privacy Policy

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